Products for take home or at home use will be eligible for a full refund on condition that the product(s) is returned unopened and un-used within 14 days of initial purchase date. Products returned after 14 days and before 28 days of initial purchase date will be eligible for a store credit.
We will honour a 14 day “top-up” treatment at no further cost to the client at the discretion of the original injector and subject to file review. The “top-up” treatment will apply to the area treated during the original treatment visit. Injectable treatments are not eligible for refunds or store credit.
We endeavour to undertake treatment to your satisfaction and to meet your expectations. In the event that we do not deliver to your expectations please make your concerns known to the clinic manager who will assist you to the best of their abilities. Individual treatments are not eligible for a refund or store credit.
We will honour a full refund on any pre-paid course of treatments on condition that the refund request is made within 14 days of the initial purchase date and that no treatment has been undertaken or received. Refund requests between 14 and 28 days of initial purchase date will be eligible for a store credit on condition that no treatment has been undertaken or received.
Course Treatment Received
We do not honour refunds for courses after 28 days of initial purchase date and that have started with at least one treatment. The client can request a store credit for treatment value unused calculated pro-rata and on condition that client’s GP provides a letter explaining reason for client being unable to continue with treatment.
Whilst we are reluctant to charge for any cancelled or ‘no show’ appointments, this is having a detrimental impact on our services to clients who are on the cancellation list and who cannot be accommodated due to lack of notice/no notice being given to cancel.
As a result if you fail to provide 24 hours notice to cancel your appointment there will be a £25 charge. If the £25 charge cannot be paid, one of your treatments may be deducted from your course.